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Frequently Asked Questions
 
What is compounding?

Compounding is the long-established tradition in pharmacy practice that enables practitioners to prescribe and patients to take medicines that are specially prepared by pharmacists to meet patients individual needs. A growing number of patients have unique health needs that off-the-shelf prescription medicines cannot meet. For them, customised, compounded medications prescribed or ordered by physicians or veternarians and prepared by trained, licensed compounding pharmacists are the only way to better health.

How do I fill a prescription?

If you have a written prescription from your veterinarian or doctor for a compunded medication, mail of fax the prescription to:

Bova Compounding
Suite 4 304-318 The Kingsway
CARINGBAH NSW 2229
Fax: (02) 9542 7645

Please make sure you include a telephone number where you can be reached. Your veterinarian can also call the prescription in to us at (02) 9525 3044. Once we have your prescription, we will contact you to go over the price of the prescription, you will need to provide postage and billing information. Payment must be made in advance by cash, money order or any major credit card. All prescriptions are posted for delivery within two business days.

If you need to repeat a prescription you have already received from Bova Compounding, call our customer care specialists at (02) 9525 3044.

How much will my prescription cost?

The price of the prescription depends on the strength, dosage form and package size of the prescribed medication. Bova Compounding does require a prescription in advance before we can quote a price, but this does not obligate you to fill your prescription with us.

How can I pay for my prescription?

We accept MasterCard, Visa, Direct Debit. We also accept cheques in advance of shipment.

How quickly do you process orders?

95% of orders are shipped on the same day the order is received Monday through Friday.